Medications & Safety
New Prescriptions
My draft order disappeared or I can’t find it—what happened?
A draft order in chat expires 12 hours after Clara creates it if you haven’t submitted it for review. This makes sure your health information (condi...
The medications on my final prescription don’t match what was first suggested—why?
Clinicians may change medications, doses, quantities, or refills after reviewing your chart and what’s clinically appropriate. When that happens, the ...
My prescription order wasn’t approved—why, and what do I do next?
After reviewing your chart, a clinician may determine that a prescription isn’t appropriate at this time, or recommend a different plan. When that hap...
What do the statuses mean (draft, in review, approved, sent to pharmacy)?
Draft : Clara has proposed an order, but you haven’t submitted it for review yet. Drafts expire after 12 hours. Held : you submitted the order before ...
What happens after I submit a prescription order?
The order moves to In review with the clinical team. If more information is needed, a clinician will message you. Otherwise, the clinician sends the...
How do I ask for a new prescription in Clara?
Start or continue a conversation in chat . If a prescription may be appropriate, Clara will confirm your allergies, draft an order, and ask you to ch...
What if I need a controlled substance?
Clara does not prescribe or manage controlled substances . In addition, certain conditions may be inappropriate for virtual or asynchronous care. You...
Do I talk to a provider in chat, or is this automatic?
All medical decisions are made by licensed providers. AI tools may organize, summarize information, or draft orders, but they do not replace provider...
Refills
Does Clara know what I’m already taking?
Yes. During onboarding, your health intake asks you to review the medications and supplements found in your medical records and confirm which ones you...
How is a “refill” different from a “new” prescription in the app?
Both go through the same review by a provider ; the difference is whether the medication is treated as a refill of something you already take vs a ne...
How do I request a refill of a medication I already take?
Ask for a refill in chat, or select Request refill next to the medication on your Prescriptions page. Clara drafts the refill order, labeled Refill...
The pharmacy says they don’t have the order or it’s too soon to fill—what should I do?
This can happen for a few reasons: The pharmacy’s system hasn’t processed the order yet Your insurance has rules about when a prescription can be fill...
Pharmacy & Fulfillment
How long until my pharmacy receives the prescription?
After a clinician approves and signs the prescription, it’s sent electronically to your pharmacy, and you’ll get a notification when it’s sent. How qu...
Can I change which pharmacy my prescriptions go to?
Yes. When Clara drafts a prescription order, you can choose or change the pharmacy on the order before submitting it. The pharmacy you pick is saved a...
When do I choose a pharmacy?
You choose a pharmacy when Clara drafts a prescription order in chat. Pick the pharmacy on the order before you submit it, and it’s saved as your pref...
Safety
What if I have a reaction or side effect after starting a medication?
If you have a severe reaction or symptoms that feel like an emergency, call 911 or go to the nearest emergency room right away. For side effects tha...
Where do I list allergies, reactions, or current medications?
Your health intake during onboarding asks about your current medications and medical history. Clara confirms your allergies and reactions in chat befo...