The pharmacy says they don’t have the order or it’s too soon to fill—what should I do?
Edited
This can happen for a few reasons:
The pharmacy’s system hasn’t processed the order yet
Your insurance has rules about when a prescription can be filled
A clinician is still reviewing the order
Check your Prescriptions page: the order shows Sent to pharmacy once it’s on its way. If it’s been more than 24 hours since then and the pharmacy still doesn’t have it, message your care team from Messages.