My prescription order wasn’t approved—why, and what do I do next?
Edited
After reviewing your chart, a clinician may determine that a prescription isn’t appropriate at this time, or recommend a different plan. When that happens, the order shows Prescription not approved, with the clinician’s note if one was added, and it appears as Inactive on your Prescriptions page.
If you have questions about the clinician’s assessment or next steps, send a message to your care team from Messages.