Medical Records & Health Information Exchange
I want my records deleted.
You can withdraw your consent to health information exchange (HIE) sharing at any time by sending a written request to support@askclara.com , as desc...
Can I upload my own documents or PDFs?
Yes. You can attach PDF copies of your health records in chat, or add them from the Documents page. PDF files only Up to 16 MB and 100 pages per fil...
How do I know if my medical records connected?
Clara gathers your medical records in the background after you verify your identity and confirm your details. When the search is complete, you’ll rece...
Can Clara get records from any doctor I name?
No. Retrieval is through the health information exchanges and networks Clara uses, not an on-demand request to a provider by name. If a provider isn’t...
Something in my record is wrong. Can you fix it?
Under HIPAA, you have the right to ask us to correct or amend health information we maintain. Your request must be in writing and include a reason. In...
How long does it take for records to appear?
Time varies, and there is no guaranteed time for all records to arrive. You’ll receive an email when your record search is complete.
Nothing showed up—I know I have records from a specific hospital/doctor. Why?
Clara pulls information available through health information exchanges (HIEs) , including CommonWell, Carequality, and eHealth Exchange, not by conta...
Where are my medical records?
After Clara gathers your records, the information appears across the app: visit and health summaries in Care Summaries , lab results in Labs , and d...
Why do you need identity verification before records?
So that records are matched to the correct person and access is appropriate for your care.