Nothing showed up—I know I have records from a specific hospital/doctor. Why?
Edited
Clara pulls information available through health information exchanges (HIEs) and connected networks—not by contacting each doctor’s office directly. Not every provider or hospital contributes to every network, and matching depends on correct identity information. So it is possible to have real medical care that does not yet appear here. For context on what an HIE is and how sharing works, see the HIE Notice.