Medical Records & Health Information Exchange
I want my records deleted.
You may opt out of HIE participation as described in the HIE Notice , by contacting support . Opting out affects future sharing through the HIE as d...
Can I upload my own documents or PDFs?
Currently, we are not supporting uploading your own documents or PDFs. We are working to add this feature in the near future.
The app says “syncing,” “processing,” or “failed”—what does that mean?
These states reflect whether your connection is being created, a query to health networks is in progress or waiting for updates, data is being process...
Why do you need identity verification before records?
So that records are matched to the correct person and access is appropriate for your care.
Can Clara get records from any doctor I name?
No. Retrieval is through exchanges and networks Clara uses, not an on-demand request to an arbitrary provider by name.
Something in my record is wrong. Can you fix it?
Under HIPAA you may have the right to request amendment of information we maintain; we may deny amendment in certain cases (for example, if we did n...
How long does it take for records to appear?
Time varies. The app shows whether your connection is still processing, waiting on network updates, complete, or failed. There is no guaranteed time f...
Nothing showed up—I know I have records from a specific hospital/doctor. Why?
Clara pulls information available through health information exchanges (HIEs) and connected networks—not by contacting each doctor’s office directly...
Where are my medical records?
After connection and sync, your available records appear in Clara as they are retrieved and processed from participating health information exchanges ...