Onboarding & Profile
Why do you need my address / date of birth / other details?
Your profile information helps verify your identity, coordinate your care, and connect your records through secure health information exchanges. Accur...
I’m stuck on a step in the onboarding process and it won’t let me continue.
Onboarding follows a fixed order: Verify your email address. Verify your phone number. Review the consents: Notice of Privacy Practices, Telehealth In...
I made a mistake on my information—how do I fix it?
If you made a mistake in your personal information, such as your name, date of birth, address, email, or phone number, reach out to us at support@ask...
How long does onboarding take?
It depends on how quickly you complete each step, including identity verification and the health intake questions. Clara gathers your medical records ...
Can I skip a step?
No. Onboarding steps happen in order, and each step needs to be completed before you can move on. Choosing a pharmacy is no longer part of onboarding....