I’m stuck on a step in the onboarding process and it won’t let me continue.

Onboarding follows a fixed order:

• Verify your email address.

• Verify your phone number.

• Review the consents: Notice of Privacy Practices, Telehealth Informed Consent, and HIE Consent Form.

• Verify your identity with a photo ID.

• Confirm your details: your address and sex assigned at birth. Your name and date of birth come from your ID.

• Complete your health intake: medications, medical history, family history, and lifestyle.

If you were given an invite code, you may be asked for it after verifying your email. Occasionally an account needs a short manual review after identity verification; if so, you’ll see a screen letting you know.

The app won’t move forward until the current step is complete. For example, you need to select your sex assigned at birth before leaving the confirm-details screen.

If you’ve completed the step and still can’t continue, reach out to us at support@askclara.com.