I’m stuck on a step in the onboarding process and it won’t let me continue.
Edited
Onboarding follows a fixed sequence:
Email verification → invite code (if required) → phone verification → connect-health intro → personal information → address → identity verification → (pharmacy selection during identity) → processing (medical records sync) → chat.
The app will not advance until required fields for that step are complete (for example, date of birth and gender before leaving personal info).
If you meet the requirements and still cannot advance, reach out to us at support@askclara.com.