Onboarding & Profile
Why do you need my address / date of birth / other details?
Your profile information helps verify your identity, coordinate care, and connect your records through secure health information exchanges. Accurate d...
I’m stuck on a step in the onboarding process and it won’t let me continue.
Onboarding follows a fixed sequence: Email verification → invite code (if required) → phone verification → connect-health intro → personal informatio...
I made a mistake on my information—how do I fix it?
If you made a mistake with any personal information entered during onboarding, please reach out to us at support@askclara.com . If you made a mistak...
How long does onboarding take?
It depends how quickly you complete each step and how long identity verification and medical record sync take. Record sync often finishes within a rea...
Can I skip a step?
The flow is linear; steps are not arbitrarily skipped. On the pharmacy screen you may skip choosing a pharmacy and continue; other steps require com...