Chat & Provider Messaging
Is Clara a real doctor?
No. Clara is an AI-powered primary care service, not a human clinician. Clara is backed by licensed clinicians who work with Clara’s affiliated medica...
Is this urgent care or an emergency line?
No. Clara is not for emergencies or urgent care. For a medical emergency, call 911 or go to the nearest emergency room. If you are having thoughts ...
How fast will someone respond?
Your care team typically responds within 24 hours during normal business hours (Monday–Friday, 8:00 AM–5:00 PM). Messages aren’t monitored around the ...
Who reads my messages?
Messages you send to your care team from Messages are part of your medical care and may be read by licensed clinicians and appropriate staff involve...